Your tree starts "sealing" itself in about 15 minutes after it is cut. To "un-seal" it, do following:
• Saw about one quarter of an inch off the trunk
• Place tree in the stand
• Fill stand reservoir with clean, fresh water
• Check water level in your stand daily---especially for the first few days. We have had reports of some trees "drinking" as much as one gallon a day.
• Make sure base of trunk stays covered with water for as long as you keep your tree up. If it doesn't stay covered, it will seal itself again and will not take water..